Delivery policy

We are committed to providing you with an exceptional online shopping experience, including reliable and fast delivery service. Please read our delivery policy carefully to understand how we handle your orders and deliveries.

Delivery zones

We currently offer delivery to the following countries: Germany, Australia, Austria, Belgium, Bulgaria, Canada, Cyprus, Croatia, Denmark, Spain, Estonia, United States, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden.

Delivery times

The delivery time depends on the availability of the ordered items and the delivery address. Here are the estimated times:

  • Standard delivery: 6 to 12 business days

Please note that these times are estimates and may vary due to exceptional circumstances (weather conditions, holidays, etc.).

Delivery price

We offer delivery regardless of the price of your order to all the countries listed in the “Delivery zones” section.

  • Standard delivery: free

Order processing

Orders are processed from Monday to Friday (excluding public holidays). Orders placed after 2pm will be processed on the next working day.

Order tracking

As soon as your order has been shipped, you will receive a confirmation email with a tracking number. You can track your parcel in real time via the carrier’s tracking site.

Delivery problems

If you encounter any problems with the delivery of your order (delay, damaged parcel, etc.), please contact our customer service department as soon as possible:

  • By e-mail via our contact page or at contact@naturashoes.com

Order changes and cancellations

If you wish to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee modification or cancellation if the order has already been processed or shipped.

Returns and exchanges

For more information on our returns and exchanges policy, please visit our dedicated page: Returns and Refunds Policy

Thank you for choosing Natura! We hope you enjoy shopping with us. If you have any further questions, please do not hesitate to contact us.