General terms and conditions of sale and use
Welcome to the Natura e-commerce site. By using our site and placing an order, you agree to comply with and be bound by these terms and conditions of sale and use. Please read them carefully before making any purchases.
1. Overview
Midlmarkets Limited is the owner of the https://naturashoes.com/ website.
These General Terms and Conditions of Sale and Use (GTCSU) apply to all orders placed on the Natura https://naturashoes.com/ website. By accessing, browsing or using the site, you accept these terms and conditions without reservation.
2. Products
The products available for sale are those described on our site at the time of consultation. We make every effort to present and describe the products as accurately as possible. However, errors may occur. Product photographs are not contractually binding.
3. Orders
We will not trade with or provide services to OFAC and sanctioned countries.
Customers using the website who are minors/under the age of 18 should not register as users of the website and should not transact or use the website.
The cardholder must keep a copy of transaction records and merchant policies and rules.
Users are responsible for maintaining the confidentiality of their account.
To place an order, you must :
- Be at least 18 years old.
- Provide accurate and complete personal information.
The order is considered accepted after receipt of a confirmation email from us. We reserve the right to refuse an order for legitimate reasons, in particular in the event of fraud or non-payment.
4. Prices and payment
Product prices are quoted in euros and include all applicable taxes, unless otherwise stated. Delivery charges are not included and are added at the time of order validation.
Accepted payment methods are :
- Credit/debit card (VISA, Mastercard, AMEX)
- Paypal
Payment is debited at the time of order confirmation.
5. Delivery
Delivery terms are detailed in our delivery policy. We make every effort to meet delivery deadlines, but delays may occur due to circumstances beyond our control.
6. Exchanges and returns
In accordance with current legislation, you have a period of 30 days from receipt of your order to exercise your right of withdrawal and return the products without having to justify your reasons or pay any penalties.
Returns must comply with the conditions detailed in our returns and refunds policy.
7. Liability
Natura cannot be held responsible for damage resulting from misuse of the product purchased. Our liability is limited to the amount of the order placed.
8. Intellectual property
All content on our site (text, images, logos, etc.) is the exclusive property of Natura or its partners. Any reproduction, distribution or use of this content without prior authorization is strictly prohibited.
9. Personal data
The processing of your personal data is governed by our privacy policy. By using our site, you consent to such processing and warrant that all data provided is accurate.
10. Modification of the GTCU
Natura reserves the right to modify these GTCU at any time. Modifications will take effect as soon as they are published on the site. We encourage you to consult this page regularly to keep up to date with the current conditions.
11. Applicable law and jurisdiction
These GTCU are governed by the laws of Hong Kong, China. Any dispute relating to their interpretation and/or performance shall be referred to the competent courts of Hong Kong.
12. Contact
If you have any questions about these terms and conditions of sale and use, please contact us at:
- By e-mail via our contact page or at contact@naturashoes.com
Thank you for placing your trust in Natura. We hope you enjoy your shopping experience with us.